Introducing the Collections Call Centre
Credit collections understand that customers have no intention of defaulting on their financial commitments. Based on that appreciation we try at all times to assist where we can. We make ourselves available to assist in the following ways:
 
Financial distress assistance
1. Arrangements to pay arrears on loan accounts.
2. Offering a loan account mediation capability,
3. Offering a loan account restructure capability,
4. Discussing other alternatives for you to manage your difficult financial situation while honoring your debts.
 
Collections Call Centre
Contact:                                              0861 220 330
E-mail:                                                 ESC@tebabank.com
Fax:                                                     0866 415 822
 
 
To escalate an unresolved collections query you may contact:
Early Stage Collections Manager:   Mr. Don Ndandani
Tel:                                                      011 518 5693
Email:                                                   Don@tebabank.com